Silica

Privacy Policy

Silica LLC

Last updated: [19.03.2026]

This Privacy Policy defines the procedure for collecting, processing, storing and protecting information obtained from users of digital products and services provided by Silica Limited Liability Company (hereinafter referred to as the "Company", "Silica LLC", "we").

By using our websites, AI chatbots, analytical dashboards, web services and other digital products, the user confirms that they have fully read, understood and unconditionally accepted the terms of this Policy.

1. General provisions

1.1. The Company processes personal data in accordance with the legislation of the Kyrgyz Republic, as well as applicable norms of CIS countries.

1.2. Use of any Silica LLC products and services means user consent to this Privacy Policy and all conditions and restrictions contained therein.

1.3. If the user does not agree with any provisions of the Policy, they must immediately stop using the Company's services.

2. Composition of collected data

We may process the following data:

2.1 Personal data

  • First name, last name
  • Phone number
  • Email address
  • Company / business name
  • Other data voluntarily provided by the user

    • 2.2 Data obtained through AI chatbots

  • Text messages
  • Conversation history
  • Responses entered by the user in forms and chats

    • ⚠️ The Company does not verify the accuracy of information transmitted by the user through chatbots.

    2.3 Technical and anonymized data

  • IP address
  • Device and browser type
  • Cookies
  • Date, time and source of request

    • 2.4 Data collected through Instagram integration

    When a user connects their Instagram Business or Creator account to Silica via Meta Instagram API (OAuth 2.0), we collect and process the following data:

    Profile data:

  • Instagram username, profile picture URL, business name, account type (Business / Creator)
  • Follower count, following count, post count
  • Biography

    • Messaging data:

  • Direct messages sent to and received from the connected Instagram business account via Meta webhooks
  • Message metadata: sender ID, recipient ID, message ID, timestamps
  • Media attachments (images, videos, audio) received in messages — stored as URLs provided by Meta

    • Authentication data:

  • OAuth access tokens (stored encrypted, automatically refreshed before expiration)
  • Instagram-scoped user identifiers (IGSID)

    • How this data is used:

  • Display connected account information (username, avatar, statistics) in the operator dashboard
  • Deliver incoming customer messages to support agents via the shared inbox
  • Send agent-composed replies back to customers via Meta Instagram Graph API
  • Maintain conversation history for customer support purposes

    • Data retention and deletion:

  • Profile data (username, avatar, statistics) is permanently deleted when the account is disconnected from Silica
  • Message data is retained for the duration of the business relationship and customer support purposes
  • Users can request complete data deletion through Instagram Settings → Apps and Websites → Remove. Meta sends a deletion callback to Silica, and all associated data (profile, messages, tokens) is permanently removed
  • A confirmation code and status page are provided upon data deletion for verification

    • Important: Silica does not sell, share, or use Instagram data for advertising purposes. Data is processed solely for the customer support functionality described above.

    3. Purposes of data processing

    Personal and other data are processed exclusively for the following purposes:

  • Providing AI chatbot services
  • Creating and maintaining analytical dashboards
  • Developing and supporting websites and web platforms
  • Processing applications and requests
  • Improving service quality
  • Internal analytics
  • Compliance with legal requirements

    • 4. Artificial intelligence and automation

    4.1. Silica LLC products may use artificial intelligence technologies, automated algorithms and analytical models.

    4.2. AI is not a human, does not have subjective judgment and cannot guarantee the accuracy, completeness or relevance of information.

    4.3. All responses, recommendations, analytics, forecasts and conclusions generated by AI:

  • are informational and auxiliary in nature;
  • are not financial, legal, investment or management recommendations;
  • are used by the user at their own risk.

    • 5. Limitation of liability

    5.1. Silica LLC is not liable for:

  • decisions made by the user based on information obtained through AI chatbots, dashboards or websites;
  • direct or indirect losses, lost profits, reputational, financial or other losses;
  • actions of third parties or third-party services;
  • errors, inaccuracies or failures in the operation of AI and automated systems.

    • 5.2. The user acknowledges and accepts that:

  • analytics and data may contain errors;
  • automated responses do not replace professional consultation;
  • the Company provides services "as is" (AS IS).

    • 6. Data storage and protection

    6.1. The Company applies reasonable technical and organizational measures to protect data, including:

  • encryption,
  • access restrictions,
  • use of secure servers and cloud platforms.

    • 6.2. Despite the measures taken, the Company cannot guarantee absolute data protection in case of actions by third parties, cyberattacks or force majeure circumstances.

    7. Transfer of data to third parties

    7.1. The Company does not sell personal data.

    7.2. Data may be transferred to:

  • cloud providers,
  • AI platforms,
  • hosting providers,

    • exclusively to the extent necessary for the operation of services.

    7.3. Transfer of data at the request of government agencies is carried out in accordance with the law.

    8. Cross-border data transfer

    By using Silica LLC services, the user agrees to the possible processing of data outside the Kyrgyz Republic, including CIS countries and other jurisdictions.

    9. Cookies

    The Company's websites may use cookies and similar technologies to ensure proper operation and analytics. The user has the right to disable cookies in browser settings.

    10. User rights

    The user has the right to:

  • request information about their data;
  • demand their update or deletion;
  • withdraw consent to data processing.

Requests are sent to the Company's contacts.

11. Policy changes

Silica LLC has the right to unilaterally change this Policy. The new version comes into force from the moment of publication.

12. Contact information

Silica LLC

Email: [hello@silica.kg]

Phone: [+996 555 950 881]